Return or Change Online Gap Purhasing at gap.com/returns

Fashion comes and goes, but Gap stays. Founded in 1969, the American multinational enterprise has attracted millions of fashionista and become the biggest specialty retailers in the U.S. One reason for its huge success is that it has followed the trend of science and technology. Online to Online Selling is a hot business model in modern society. Gap, aiming to improve service to customers and expand its retailing empire, has followed the trend and operated business online. If you are an online buyer of Gap, then you may have the  shopping experience. However, there arise new problems- how to change or return clothes that are not as fit as it appears? Gap Online has solutions for you. Visit gap.com/returns (Click the link in Reference Links at the bottom of this page to be redirected to the  official page) to find out and pick whatever you like in Gap!

 Gap Return and Exchange Policies

  • Clothes or items that are unworn, unwashed or defective.
  • Brands belongs to Gap Group: Gap, Banana Republic, Old Navy and Athleta.
  • Within 45 days of your purchase.
  • Return and exchange are for free.
  • Items of Athleta can be returned at anytime and anywhere, while items from other brands can be replaced or returned in a store if it isn’t marked “Mail Only”.

Instructions to Return or Exchange By Mail

  1. Get your invoice ready. Enter quantity and types of return ( standard or gift).
  2. Enter reasons.
  3. Find prepaid shipping label in the package. If there isn’t, Create one for yourself.
  4. Prepare you luggage and attach shipping label on it.
  5. Ship it. Once Gap receives it, they will contact you and examine it.

Instructions to Return or Exchange from More Than One Brand

  • For a return. Simply out them in one package and one shipping label of either brand.
  • Foe an exchange. Just call the brand’s order line to make sure they has have the best selection for you and allow you to get credit. Then do as “make exchanges and returns by mail” instructs.

Reference Links

  1. Gap Return Official
  2. Gap Returns Rules
  3. Gap Shipping and Delivery